Customer Service Leaders
Who do you seek advice from in everyday life?
As a Customer Service Leader, you are important to the business and that requires you to deliver and create measurable value - every day.
Valuable relationships
Taking care of the enquiries the company receives from customers is extremely important for both customer loyalty and customer satisfaction.
Today, good customer service is not just a matter of fast response times. Customer service is more about mastering a deeper relationship with customers – knowing their needs, communicating with understanding and empathy and being humble about the customer relationship. If you’re not good at taking care of the customer yourself, it’s likely that a competitor is. This creates new expectations for the customer service profession and major consequences if you are not good at maintaining and nurturing customer relationships – especially with digital developments providing customers with more communication platforms to wallow in.
This also places new demands on those working in customer service. You must be able to keep up with developments in the field and understand the factors that play a crucial role in providing good customer service.
Members and candidates have leadership and strategic responsibility for customer service within their organisation.
The members of this group all work in non-competing medium and large multinational companies with a presence in Belgium and represent diverse industries. They wish to benchmark their company processes, and discuss innovative strategies, tools & technology to reimagine customer service and stay on the cutting edge
The challenges of Customer Service professionals are numerous e.g. dealing with change, developing high performing teams, creating and implementing an effective mode of operation in line with the organisation objectives, conflict management, integrating new technologies and much more!
The members of this peer group share their lessons learned, exchange ideas and reflect on future best practices. They focus on both longer-term strategic issues and more immediate challenges.
With the help of the group chair, members select and prioritise the topics of interest that they want to deep-dive into during the five-yearly half-day meetings.
Sample topics include:
Ask questions to your industry peers, keep yourself up to date, and get global perspectives.
Experience top-of-the-line webcasts and events. Get members-only content and continue the conversation in Members Universe.
We connect you with Leaders who share your responsibilities and challenges, together we make each other better.
Company
Member
Peace of mind
What started as one man’s vision in 1992 is now a global network with 15.000 members in 15 countries.
Our experienced Network Advisors match you with leaders who share your level of responsibility and represent similar companies. We unite you with companies from diverse industries.
All members have veto rights to avoid the submission of competitors.
Trust is important in a network, therefore all our meetings are confidential.
Let one of our experienced advisors call you for a talk about your options in our network. Fill out the form and we will be in touch.
