We support a wide range of clients
Our clients range from medium-sized businesses to large corporations. We have the experience and expertise to help you achieve your goals.
Customer service leaders
Developing personally and professionally
Who do you seek advice from in everyday life? As a Customer Service Leader, you are important to the business and that requires you to deliver and create measurable value - every day.
VALUABLE RELATIONSHIPS
Everyone deserves a good network
Taking care of the enquiries the company receives from customers is extremely important for both customer loyalty and customer satisfaction.
Today, good customer service is not just a matter of fast response times. Customer service is more about mastering a deeper relationship with customers – knowing their needs, communicating with understanding and empathy and being humble about the customer relationship. If you’re not good at taking care of the customer yourself, it’s likely that a competitor is. This creates new expectations for the customer service profession and major consequences if you are not good at maintaining and nurturing customer relationships – especially with digital developments providing customers with more communication platforms to wallow in.
This also places new demands on those working in customer service. You must be able to keep up with developments in the field and understand the factors that play a crucial role in providing good customer service.
Community of industry peers
The Customer Service Leaders Group
Taking care of the enquiries the company receives from customers is extremely important for both customer loyalty and customer satisfaction.
Today, good customer service is not just a matter of fast response times. Customer service is more about mastering a deeper relationship with customers – knowing their needs, communicating with understanding and empathy and being humble about the customer relationship. If you’re not good at taking care of the customer yourself, it’s likely that a competitor is. This creates new expectations for the customer service profession and major consequences if you are not good at maintaining and nurturing customer relationships – especially with digital developments providing customers with more communication platforms to wallow in.
This also places new demands on those working in customer service. You must be able to keep up with developments in the field and understand the factors that play a crucial role in providing good customer service.
Keep up to date
Topics we discuss?
The challenges of Customer Service professionals are numerous e.g. dealing with change, developing high performing teams, creating and implementing an effective mode of operation in line with the organisation objectives, conflict management, integrating new technologies and much more!
The members of this peer group share their lessons learned, exchange ideas and reflect on future best practices. They focus on both longer-term strategic issues and more immediate challenges.
With the help of the group chair, members select and prioritise the topics of interest that they want to deep-dive into during the five-yearly half-day meetings.
Sample topics include:
- Customer service mindset and culture
- Big data, customer insight and analytics
- Hybrid work: best practices on the new way of work
- Leading remote teams
- Latest technologies in customer service
- Embedding change
- Influencing leadership
- Standards and KPIs
- How to sharpen AI in customer service
- Future of outsourcing
- Design thinking and customer service
- People engagement and recruitment
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