Customer service leaders
Who do you seek advice from in everyday life? As a Customer Service Leader, you are important to the business and that requires you to…
Peer groups for customer service leaders in Belgium
Professional customer service networks in Belgium for heads of customer service, customer service directors, customer service managers, and service delivery managers who want to strengthen their customer service leadership, master customer feedback management, and drive sustainable results – together with other call center leaders and customer experience professionals.
As a head of customer service, VP customer service, call center manager, customer service executive, or customer success manager, you often encounter both visible and invisible challenges. In Belgium, customer service leaders face rapid change, demanding customers, and a climate where customer support strategy and service delivery management must constantly evolve.
That is why peer groups are more than just a customer service network – they are the place where the future of customer service leaders in Belgium grows.
Peer group
Strong relationships create big results for customer service leaders
In a network for customer service management, you build genuine relationships with other customer service leaders in Belgium – across industries, generations, and backgrounds. You meet peers in call center management and service delivery management, share experiences in customer retention strategies, and receive peer support in a safe forum. Whether you are a new customer service manager or an experienced Chief Customer Officer, the exchange is transformative.
Developing authentic and transformational customer service leadership
Gain new perspectives on customer success leadership, customer experience strategy, omnichannel customer experience, and customer satisfaction improvement. Peer groups for customer service leaders in Belgium focus on sustainable leadership development – offering practical tools that strengthen your role as a customer service executive, service operations manager, or customer success manager navigating today’s fast-changing business environment.
Addressing customer service leadership challenges in Belgium
We explore topics such as digital customer experience, customer loyalty programs, customer service automation, and how to connect customer journey mapping with net promoter score (NPS) and VoC insights. Peer groups provide support in handling customer retention, call center leadership, and building your own path as a customer service leader.
Staying ahead: customer service leadership and future challenges
Discover how customer service leaders in Belgium apply AI in customer service, customer feedback management, and customer success strategies to make stronger decisions, improve NPS, and build impactful customer retention programs. We address how digital customer experience, omnichannel service, and customer journey mapping contribute to leadership that is resilient and future-oriented.
Balancing leadership roles and well-being for customer service leaders
In customer service networks such as our peer groups, you receive support in managing the pressures of contact center operations, service delivery management, and the demands of customer satisfaction improvement. You learn to create sustainable structures for work-life balance and customer service leadership – both for yourself and your teams.
What can you expect from a peer group for customer service leaders in Belgium?
Our peer groups for customer service leaders are safe, supportive forums for reflection, learning, and connection. In Belgium, heads of customer service, service delivery managers, customer success leaders, and other customer service professionals meet to grow together. You can expect:
- Regular meetings for customer service networks
We gather 4–6 times a year for deep conversations on topics that matter most – such as customer experience strategy, NPS, customer feedback management, service delivery, and customer service leadership. - Expert insights and peer exchange
Some meetings feature expert moderators and specialists in call center management, digital customer experience, AI in customer service, and customer success leadership. Others focus on peer-to-peer learning between customer service leaders. - Practical learning for customer service professionals
We use real-life cases from customer service management – from call center leadership and customer satisfaction improvement to customer retention strategies, VoC insights, and strategic positioning as a customer service executive in Belgium. - Values-driven and sustainable customer service leadership
Explore how to lead with empathy, data, and clarity – while building an organizational culture where the next generation of customer service leaders in Belgium can thrive. - Confidential conversations and community for customer service leaders
Our customer service networks, in Belgian cities such as Brussels and Antwerp, create safe spaces where you can think aloud, receive practical advice, and feel supported by other customer service professionals.
The value of the network
The numbers speak for themselves – an overwhelming proportion of our members find their peer group extremely valuable. They particularly highlight the confidential sparring that helps them navigate complex challenges.
The network provides access to experience sharing and insights that cannot be found elsewhere. It strengthens both strategic decision-making and personal development. When so many members see concrete results, it is clear that a strong professional network makes a difference.
The meetings are effective in terms of achieving business objectives.
That they get a solid ROI from membership
EGN has helped provide fresh perspectives and insights
It starts with a conversation
Are you ready to hear more?
Fill out the form and get a personal, no-obligation chat with our advisor, who can answer your questions and tell you about your options in the network.
FAQ
Do you have questions about our membership?
Find answers to the most common questions here and see how you can benefit from it.
What does membership cost?
A membership of EGN is typically an employer-paid subscription, which is charged annually. Prices vary from group to group.
What is a peer group?
A peer group is your confidential network group. You have regular meetings and form relationships across companies.
Peer group or courses?
If you actively use your peer group, it can often replace expensive courses.
The customer service function – peer network in Belgium
We cover a wide scope – but with a sharp focus on customer service leaders in Belgium. Our peer groups bring together heads of customer service, call center managers, service delivery executives, and customer success managers across sectors and levels, carefully matched by experience and needs. Whether your focus is customer experience strategy, NPS, call center leadership, or digital customer experience, you will find the right customer service network to support your growth.
