Network for customer service & experience leaders
You are the voice of the customer inside the organisation, balancing demanding expectations, digital transformation and team performance all at once. But who do you turn to for sparring when the customer experience strategy needs rethinking and the pressure is on?
More than 12,000 professionals across 13+ countries have chosen EGN
Introduction
Put the customer at the centre and lead from there
Customer expectations are rising, channels are multiplying, and AI is rewriting the rules of service delivery. As a customer service leader, you are expected to drive both customer satisfaction and commercial results, while keeping your team engaged and your operations running smoothly.
Our networks are composed of customer service leaders managing teams and customer experiences across Belgium, Benelux, EMEA and global markets. Whether you are a Head of Customer Service, a Call Center Manager, a VP Customer Experience, or a Customer Success Director, you will find a confidential group of people who face the same challenges and understand the territory.
Facts
About the network
- Confidential group of 15–20 customer service professionals
- Tailored to peers in customer service for maximum value
- 4-6 network meetings per year
- Professional facilitation and a unique sparring concept
- Experienced Chair who understands the realities of customer service leadership
- Digital Members’ Universe keeping you connected between meetings
What you get
Lead with confidence through complexity
Managing customer service means managing expectations from every direction: customers, leadership, and your own team. In the network, you meet peers who understand that reality and help you find a clearer path forward.
A safe space to think out loud
In the network, there are no competitors, just peers. That is what lets you talk freely about the calls that did not go well, the team dynamics you are navigating, or the CX strategy you are not yet sure about.
Make sharper decisions on the big questions
From AI in customer service to omnichannel delivery and NPS strategy, the decisions are complex and the stakes are real. In the network we exchange concrete approaches and challenge each other’s thinking, so you leave better equipped.
Strengthen your expertise
Theory is one thing. In the network we bring real cases to the table, from customer journey mapping to VoC implementation and customer retention. You take the insights straight back into your day-to-day.
Build lasting relationships
We invest in getting to know each other properly. Your network becomes a trusted circle you can call on between meetings, not just a forum you visit four times a year.
Got questions?
We’ll help you take the next step
Joining a network is a significant step — for you and your organisation. Let’s talk about your needs and what you’re looking for. That way, you’ll be well prepared to make the right decision.
